Frequently Asked Questions

1. Before You Book
Q: How do I book service?
A: Booking is fast and easy. You can schedule online in under a minute here, or call us at 206-914-7296. Once your service is confirmed, we send you a reminder and arrival window.
Q: What areas do you serve?
A: We proudly serve Seattle to Tacoma and surround metro area, including Auburn, Bellevue, Kent, Maple Valley and more. (If you’re unsure whether you’re in our zone, just give us a call.)
Q: Do you provide your own supplies and equipment?
A: Yes! We bring everything needed — high-quality cleaning tools, safe and effective cleaning solutions. If you have special products you prefer, just set them out for our team.
Q: Do you train and background-check your staff?
A: Absolutely. Every team member is carefully screened (background checked, bonded & insured) and undergoes rigorous training in cleaning techniques, care of your home and our quality checklist. Your peace of mind matters to us.
Q: What if I’m not home during the service?
A: No problem! You do not need to be present at the time of service. Just give us access instructions (key, lock-box, code, etc) and let us know how you’d like things locked up when we leave. Payment must be settled prior to or at service.

2. What to Expect During & After Service
Q: What exactly is included in the cleaning?
A: Our standard services include a full-home clean: dusting, vacuuming, mopping, bathrooms cleaned and sanitized, kitchens cleaned (including exterior of appliances), production of fresh linens (if applicable), and a final walk-through to ensure nothing is overlooked. (Special/Deep cleans or Move-Outs may include additional tasks — we’ll confirm these when we quote.)
Q: How long does it take?
A: It depends on the size of your home and its condition. If a lot of buildup exists (dust, grime, clutter), it will take more time. When you schedule, we’ll give you a time estimate.
Q: What if I’m not satisfied?
A: Your satisfaction is guaranteed. If you’re not happy with any part of your clean, just let us know within 24 hours and we’ll return and re-clean at no extra charge.
Q: What happens if something gets damaged or broken?
A: We are fully licensed and insured, and any damage caused by our team will be taken care of promptly. Just report the issue to us within 24 hours with photos.
Q: What about green / non-toxic product options?
A: Yes, we offer eco-friendly cleaning solutions upon request. If you prefer a green clean, mention it during booking and we’ll make sure to send the right team with the right products.

3. Rates, Payment & Policies
Q: What are your rates?
A: Our pricing is based primarily on the condition of the home (how much cleaning is needed) and the size. We don’t take shortcuts — if your home has a lot of buildup, more time is required. During the quote process we’ll walk you through what you’re paying for so there are no surprises.
Q: How do I pay?
A: We require a credit/debit card on file, all initial/one-time services payment will be pre-authorized the morning of service. All payments finalized upon the completion of service.
Q: What is your cancellation or rescheduling policy?
A: We kindly ask for at least 72 hours’ notice if you need to cancel or reschedule your clean. This allows us to serve other clients and avoid a fee. For cancellations within 24-hours, the full service fee will be applied.
Q: What areas do you service?
A: We service everything from Seatle to Tacoma, including Bellevue, Issaquah, Kent, Auburn and everything in-between!
Q: How are you different from other cleaning companies?
A: Because we are a fully professional, licensed, insured company with 11 + years of experience. We guarantee our work, train our staff rigorously, and maintain high standards every time through detailed checklists. We’re not “gig economy” workers — we are a team dedicated to high quality, reliability and your satisfaction. (And yes: we’re ready to earn your trust.)

4. Recurring Service & Move-Out / Special Requests
Q: Do you offer recurring cleans?
A: Yes! Many of our clients choose weekly, bi-weekly or monthly recurring service so their home stays consistently fresh. We’ll work with your schedule, and if you ever want to pause or change frequency it’s easy.
Q: Do you handle move-out or move-in cleans?
A: Yes — we specialize in both move-out and move-in cleanings, particularly for clients who must meet property manager checklists. Our team is familiar with those standards and will work to ensure you pass inspection.
Q: Can you clean after parties or specific events (e.g., post-party, deep clean)?
A: Absolutely. Just let us know ahead of time so we can allocate the right time and bring any necessary equipment/supplies.